OUR COMPANY

For over 15-years we have taken care of the concerns and wishes of our customers’ customers. Through creative, flexible approaches and many years of experience, Customer Care Solutions makes it possible to offer each client a tailored customer service, whether it be for a small or a large business.

Customer Care Solutions, or abbreviated CCS, is a Viennese company founded by private investors in 1999, which is specialised in the field of customer service. We offer innovative solutions to our customers in diverse areas of customer communications. We also act as an emergency call center, which the customers of our clients can reach at any time in  in emergency and problematic situations, and we will support them with help and advice.

Different communication centers for different requirements:

  • The Assistance Alarm Center is the ideological core of our company, and a focal point for the organisation of assistance globally.
  • Our inbound call center is specialised in the reception and processing of incoming customer calls and;
  • our telemarketing center supports our customers through marketing and sales-oriented calls.

Our diversity makes the difference:

Our  extensive experience  and the various communication approaches we offer clients make Customer Care Solutions a unique provider. Thanks to our diversified business operation areas , we are able to offer our customers solutions that exceed industry standards.

Key Contact

FERDI AKDAG

CEO

Tel: +43 1 40 190

HERBERT SCHANDL

PROJECT MANAGEMENT

Tel: +43 1 40 190 122

MARAL RABBANI

CALL CENTER MANAGEMENT

Tel: +43 1 40 190 125

DOMINIK DOPPLER

MARKETING & COMMUNICATIONS

Tel: +43 1 40 190 132

Vivien Kállai

VIVIEN KÁLLAI, BA

MARKETING INTERNATIONAL

Tel: +43 1 40 190 136

Anota Hegedüs

ANITA HEGEDÜS, BA

MARKETING INTERNATIONAL

Tel: +43 1 40 190 137

Dipl. Ing. ROLF BUCH

CTO

Tel: +43 1 40 190 120

DANIELA FAIMANN

MANAGEMENT ASSISTANT &  HEAD OF ACCOUNTING

Tel: +43 1 40 190 134